Shipping & Delivery Policy

Welcome to The Medical Books. We are committed to delivering your medical books safely, quickly, and efficiently across Pakistan. This Shipping & Delivery Policy outlines our shipping methods, delivery timelines, charges, and important information regarding your orders.

1. Shipping Locations

We currently deliver to all major cities and regions across Pakistan, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Peshawar, Quetta, Multan, and other nationwide locations.

2. Processing Time

• Orders are typically processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During high-demand periods, processing times may be slightly longer.

3. Delivery Time

4. Shipping Charges

• Shipping charges are calculated at checkout based on location and order weight.
• Free shipping promotions may be available on selected orders.
• Any applicable shipping charges will be displayed before payment.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via Email, SMS, or WhatsApp. You can use this tracking number to monitor your shipment status.

6. Delivery Partners

We work with trusted courier services across Pakistan to ensure reliable and timely delivery of your orders.

7. Delivery Attempts

• Courier partners will attempt delivery to the provided address.
• If the recipient is unavailable, the courier may contact you for re-delivery.
• Please provide accurate contact details to avoid delays.

8. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time, please contact our support team. In rare cases of lost shipments, we will work with the courier service to provide a suitable resolution.

9. Damaged Packages

• Inspect your package upon delivery.
• Take photos if the package or books arrive damaged.
• Contact us within 48 hours with your order details and photos.
• Eligible cases may receive a replacement or refund.

10. Incorrect Address

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an order must be re-shipped due to an incorrect address.

11. International Shipping

Currently, The Medical Books primarily ships within Pakistan. For international shipping inquiries, please contact our support team before placing an order.

12. Contact Information

The Medical Books
Shop 24, Near Leopard Courier Office, Mozang Road, Lahore, Pakistan
Email: support@themedicalbooks.pk
Website: www.themedicalbooks.pk