Refund and Returns Policy – The Medical Books

Last Updated: May 31, 2026

At The Medical Books, customer satisfaction is our priority. This Refund and Returns Policy explains the conditions under which returns, refunds, replacements, and cancellations may be accepted for purchases made through our website.

1. Eligibility for Returns

Customers may request a return within 7 days of receiving their order if:

  • The item received is damaged or defective.
  • The wrong item was delivered.
  • The product received significantly differs from the product description.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned with all original packaging and accessories.
  • Proof of purchase or order confirmation must be provided.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Digital products, eBooks, PDF downloads, and other electronically delivered content.
  • Custom printed books or personalized products.
  • Items damaged due to misuse, negligence, or improper handling by the customer.
  • Clearance, sale, or promotional items unless defective.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging

After verification, we may offer a replacement, store credit, or refund at our discretion.

4. Refund Process

Once a returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed through the original payment method whenever possible.
  • Processing times may vary depending on the payment provider and financial institution.
  • Shipping fees are generally non-refundable unless the return is due to our error.

5. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped or a digital product has been delivered, cancellation requests may not be accepted.

6. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the return results from our error.
  • We recommend using a trackable shipping service for returned items.
  • We are not responsible for items lost during return shipment.

7. Fraud Prevention

The Medical Books reserves the right to refuse returns, refunds, or exchanges in cases of suspected abuse, fraudulent activity, or violation of this policy.

8. Contact Information

For refund and return requests, please contact:

The Medical Books
Email: sajidbashir570@gmail.com
Website: themedicalbooks.pk

9. Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Updates will be posted on this page with a revised effective date.

By making a purchase from The Medical Books, you acknowledge and agree to this Refund and Returns Policy