The Medical Books

At The Medical Books, we strive to provide high-quality medical books and excellent customer service. If you are not fully satisfied with your purchase, please review our return and refund policy below.

📦 Return Eligibility

You may request a return if:

  • You received a damaged or defective product
  • You received the wrong item
  • The product is missing pages or printing defects

To be eligible:

  • The item must be unused and in original condition
  • Return request must be made within 3 days of delivery
  • Proof (images/video) must be provided

❌ Non-Returnable Items

We do not accept returns in the following cases:

  • Change of mind after order confirmation
  • Slight color variation due to printing differences
  • Used, damaged (by customer), or marked books
  • Discounted or clearance items

🔄 Exchange Policy

We offer free exchange only if:

  • Wrong book delivered
  • Defective/damaged book received

Exchange will be processed after verification.

💰 Refund Policy

  • Refunds are only issued if replacement is not available
  • Refund method:
    • Bank Transfer / JazzCash / EasyPaisa
  • Refund processing time: 5–7 working days

🚚 Return Shipping

  • Customers must return the product via a reliable courier service
  • Shipping charges are:
    • Paid by customer (for normal returns)
    • Paid by us (if our mistake)

📸 Proof Requirement

To process your return, you must provide:

  • Clear images of the product
  • Parcel packaging
  • Invoice (if available)

Send proof via:

📧 Email: [your email]
📱 WhatsApp: [your number]

⏳ Order Cancellation

  • Orders can be cancelled within 12 hours of placement
  • Once shipped, orders cannot be cancelled

📞 Contact Us

For any return or refund queries:

⚠️ Important Note

We deal in educational/medical books, so we ensure strict quality checks before dispatch. Please review product details carefully before ordering.

Thank you for shopping with The Medical Books 📚